Legal
Last updated: July 2026
These Terms of Sale ("Terms") govern every purchase made on this website for the Murder Experience® / The Sinister Project, operated by Enigma Quest Studio. By completing a purchase, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree, do not complete your purchase.
The Murder Experience is a multi-week, fully personalized immersive investigation. It combines:
The experience is built around the personal information you provide during onboarding (name, location, occupation, interests, fears) and is therefore unique to each participant. Content is generated, customized, and consumed in real-time as the investigation unfolds.
Important: this experience requires active accounts on WhatsApp, Telegram, and a working email address. These platforms are integral to gameplay and cannot be substituted. By purchasing, you acknowledge and accept this requirement.
The price is displayed at checkout, is charged as a one-time payment, and includes lifetime access to your investigation with no recurring subscription. Payment is processed in full at the time of purchase through our secure third-party payment provider. We do not see, store, or have access to your full payment details.
Your order is confirmed once payment is successfully processed. A confirmation email with your unique game code is sent immediately.
After payment you receive:
Your investigation begins on the start date you select. Physical evidence is custom-produced and shipped during the weeks of the experience to the address you provide. You are solely responsible for providing a correct, complete, and deliverable mailing address. We are not responsible for mail lost or delayed due to incorrect address information.
A full refund is available if your start date has not been reached, no content has been accessed, no questionnaire submitted, and no physical material produced. Email contact@murderexperience.com to request.
Your purchase becomes final and non-refundable once the experience begins. This includes, without limitation, reaching your start date, submitting your questionnaire, receiving or interacting with any digital content (emails, messages, AI characters, websites), or having physical evidence produced or shipped. No refund will be issued for dissatisfaction, difficulty level, inability to use required platforms, third-party platform restrictions (WhatsApp/Telegram bans), lack of time, forgotten access, or gift recipients who decline to play.
This policy exists because each experience generates immediate, irreversible costs including AI processing, personalized content generation, physical production, and postage.
By starting the experience, you request immediate delivery of personalized digital content and bespoke physical goods, and waive your right of withdrawal to the fullest extent permitted by law.
Accidental duplicate charges will be refunded promptly. Email contact@murderexperience.com with your order number.
When you purchase the experience as a gift, the same refund rules apply based on the recipient's experience status:
This experience requires active, functional accounts on:
These platforms are essential to gameplay. By purchasing, you confirm that you have or are willing to create accounts on these platforms.
If you experience issues with a third-party platform, we will make reasonable efforts to help you continue your experience, but platform-related issues do not constitute grounds for a refund.
This experience is intended for adults aged 18 and over. It contains mature, suspenseful, and potentially disturbing fictional themes including simulated violence, kidnapping, and cult activity. All content is entirely fictional; any resemblance to real persons, organizations, or events is purely coincidental.
You agree:
All content, including but not limited to storylines, characters, websites, graphics, puzzles, AI prompts, and physical materials, is the intellectual property of Enigma Quest Studio and is protected by copyright. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
We provide the experience with reasonable care and skill. However:
Your personal data is handled as described in our Privacy Policy. Information provided in the onboarding questionnaire is used exclusively to personalize and deliver your experience and is not sold to or shared with third parties for marketing purposes.
We reserve the right to update these Terms at any time. The version in effect at the time of your purchase applies to your order. Material changes will be posted on this page with an updated revision date.
If you have a complaint, please contact us first at contact@murderexperience.com. We will make reasonable efforts to resolve any issue. If a resolution cannot be reached, disputes will be governed by the laws applicable at the seller's place of business.
For any questions about your order, these Terms, or the experience:
Email: contact@murderexperience.com
