Privacy Policy

1. Who we are

This website and the immersive investigation experiences sold on it are operated by Enigma Quest Studio, based in the United States ("we", "us", "our"). This policy explains what personal data we collect, why we collect it, and the rights you have over it. It applies to every experience purchased on this site.

For any privacy question or request: contact@murderexperience.com.

2. What we collect

2.1 Order & account information

First and last name
Email address
Phone number
Billing and mailing address

2.2 Personalization questionnaire

Our experiences are built around you. During onboarding you answer a confidential questionnaire that may include your occupation, hobbies and interests, and fears. These answers are used by our systems solely to shape your story. No human reads them for any other purpose.

2.3 Gameplay interactions

As the investigation unfolds, you exchange messages with fictional AI-driven characters over WhatsApp, Telegram, and email. These conversations are processed to generate the characters' responses and to keep your storyline coherent.

2.4 Payment

Payments are processed entirely by our payment provider. We never see, collect, or store your full card details.

2.5 Technical data

Like most websites, we collect limited technical data (pages viewed, approximate traffic statistics, device type) to run and improve the site. See Cookies.

3. How we use your data

To deliver and personalize your experience: generating your unique storyline, sending in-game messages and calls, and producing and mailing your physical evidence
To process your order: payment confirmation, access codes, transactional emails
To support you: answering your messages and resolving issues
To send our newsletter, only if you opted in, and you can unsubscribe with one click at any time

What we never do: we never sell your personal data. We never share it with third parties for their own marketing. We do not run third-party advertising on your data.

4. Legal bases (GDPR)

Where the GDPR applies, we rely on the following legal bases:

Performance of a contract: everything needed to deliver the experience you bought (order data, questionnaire, gameplay interactions, physical mail)
Consent: newsletter and optional communications, which you can withdraw at any time
Legitimate interest: site security, fraud prevention, and basic aggregated analytics

5. Service providers

We share data only with the processors strictly required to run the experiences, and only for the purposes listed here:

Stripe — payment processing
Twilio — WhatsApp and SMS message delivery
Telegram — in-game messaging
OpenAI — generation of AI character responses
Click2Mail — printing and mailing of physical evidence
Meta — advertising measurement on Facebook and Instagram. Contact and order details are hashed before they leave our servers, so Meta never receives them in readable form.
Google Analytics — audience measurement
Hosting provider — secure VPS hosting of the site and game infrastructure

Each provider processes your data under its own security and privacy commitments and only on our instructions. Messages you exchange on WhatsApp and Telegram are also subject to those platforms' own terms and privacy policies.

6. Retention

We keep your data for as long as needed to run your experience and comply with legal obligations (accounting, tax). Questionnaire answers and gameplay conversations are retained while your experience is active so your story stays coherent, and can be deleted on request once it is finished. Order records are kept for the legally required period.

You can, at any time:

Access the personal data we hold about you
Correct inaccurate data
Delete your data ("right to be forgotten")
Receive a portable copy of your data
Restrict or object to certain processing
Withdraw consent (e.g. newsletter) without affecting prior processing

Email contact@murderexperience.com and we will respond within 30 days. You also have the right to lodge a complaint with your local data-protection authority.

8. California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Delete your personal information
Correct inaccurate personal information
Opt out of the sale or sharing of personal information — we do not sell or share your personal information, so there is nothing to opt out of
Non-discrimination: exercising your rights will never affect the service you receive

To exercise any of these rights, email contact@murderexperience.com with "California privacy request" in the subject line.

9. Cookies

We use essential cookies to run the site (cart, session, security) and, only with your consent given in the cookie banner, optional analytics and advertising pixels to measure our own campaigns. You can decline non-essential cookies in the banner or clear them in your browser at any time.

10. Security

Data is transmitted over encrypted connections (HTTPS) and stored on access-controlled infrastructure. Payment data is handled exclusively by our PCI-DSS-compliant payment provider. No system is 100% secure, but we apply reasonable technical and organizational measures appropriate to the data we handle.

11. Age requirement

Our experiences are intended for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us personal data, contact us and we will delete it.

12. International data transfers

We are based in the United States and your data is processed there. If you access our experiences from the EU/EEA, UK, or elsewhere, your data is transferred to the US and protected by the safeguards described in this policy and by our processors' own compliance frameworks (such as standard contractual clauses where applicable).

13. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated revision date. The version in effect when you use the site applies.

14. Contact

For any privacy question, request, or complaint:
Email: contact@murderexperience.com