Last updated: 12/12/25
Murder Experience (“we”, “our”, “us”) operates the website
https://murderexperience.com (the “Site”) and provides immersive investigation game experiences (the “Service”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site or use our Service.
By accessing or using our Site, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal data:
1.1 Information You Provide
- Contact details: name, email address, phone number
- Billing details: billing address and payment information (processed securely via third-party providers)
- Account details: login credentials and profile information (if applicable)
- Game registration data: information submitted during onboarding (choices, preferences, responses)
- Communications: messages sent via forms, email, or customer support
1.2 Information Automatically Collected
- Device data: IP address, browser type, operating system
- Usage data: pages viewed, interactions, session duration
- Cookies and tracking technologies used for analytics, security, preferences, and advertising
1.3 Information From Third Parties
- Payment processors
- Analytics providers
- Advertising and social media platforms (including Meta / Facebook)
2. How We Use Your Information
We use your information to:
- Process and deliver your order
- Provide and personalize your game experience
- Communicate regarding purchases or support
- Improve our Site and Service
- Prevent fraud and ensure platform security
- Comply with legal and regulatory obligations
- Send marketing or promotional communications (only where consent is required)
3. Legal Basis for Processing
Where applicable, we process personal data under one or more of the following legal bases:
- Contractual necessity
- Legitimate business interests
- User consent
- Legal obligations
4. Sharing Your Information
We do not sell your personal data.
We may share data only with trusted partners, including:
- Payment processors (e.g. Stripe, WooPayments)
- Email and communication services
- Hosting and infrastructure providers
- Analytics and advertising platforms (including Meta/Facebook)
- Law enforcement or authorities when legally required
All partners are required to follow appropriate data protection standards.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential site functionality
- Remember user preferences
- Analyze traffic and usage
- Measure and optimize advertising performance
Advertising & Meta Pixel
We use the Meta (Facebook) Pixel to analyze advertising performance, optimize campaigns, and deliver relevant ads.
Meta may collect or receive information from our Site in accordance with its own Data Policy.
You may manage ad preferences here:
https://www.facebook.com/adpreferences/ad_settings
Cookies can be managed or disabled through your browser settings.
6. Data Storage & Security
We implement industry-standard security measures including:
- Encrypted connections (HTTPS)
- Secure third-party payment processing
- Restricted access to personal data
- Ongoing security monitoring
While we take security seriously, no system can guarantee absolute protection.
7. Data Retention
We retain personal data only as long as necessary:
- Order and billing records: as required by law
- Account information: until account deletion
- Game-related data: until experience completion
- Marketing data: until consent is withdrawn
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Object to or restrict processing
- Withdraw consent
- Request data portability
Requests can be made at:
📧 contact@murderexperience.com
9. Children’s Privacy
Murder Experience does not knowingly collect personal data from individuals under 16 years of age.
If you believe a child has provided personal data, contact us immediately.
10. International Data Transfers
Your data may be processed or stored outside your country of residence.
We ensure all transfers comply with applicable data protection laws.
11. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Request access to your personal data
- Request deletion
- Request limitation of use of personal information
We do not sell or share personal information as defined under California law.
Requests:
📧 contact@murderexperience.com
12. Third-Party Links
Our Site may contain links to external websites.
We are not responsible for the privacy practices of third-party sites.
13. Changes to This Policy
We may update this Privacy Policy at any time.
Updates will be posted on this page with a revised “Last updated” date.
14. Contact
For any questions regarding this Privacy Policy:
📧 contact@murderexperience.com
🌐 https://murderexperience.com